Refund Policy

Tracks (digital reading)

Because a Track opens instantly and in full, Track purchases are final once the Track is in your library.

We will always refund or fix the problem if:

• you were charged but the Track never appeared in your library,
• you were charged twice for the same Track, or
• a technical problem on our side stops you from reading it and we can't fix it within a reasonable time.

Where the law where you live gives you a right to a refund or cancellation for digital content, we honor it.

Membership

You can cancel the $12 monthly membership at any time. Cancelling stops future charges; you keep access until the end of the month you've paid for. We don't give partial refunds for a month already started. If you were charged after cancelling, we'll refund that charge in full.

Physical items

• Damaged, defective or wrong item: tell us within 14 days of delivery, with a photo, and we'll replace it or refund you in full, including shipping.
• Lost in transit: if tracking shows no delivery after the estimated window, contact us and we'll replace it or refund you.
• Change of mind: unused items in original condition can be returned within 30 days of delivery for a refund of the item price. Return shipping is paid by you. Personalized and numbered items can't be returned for change of mind.

How to ask

Email bross@brownbloods.com with your account email, what you bought and what went wrong. We reply within 3 business days. Approved refunds go back to your original payment method, and your bank may take 5 to 10 business days to show them.